Skills Coaching

2 Days Training

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What this course addresses:

A 2- day course in a mock restaurant for restaurant supervisors, managers and food and beverage managers.

Skills coaching for different learning styles

Coaching a team to serve food and drink correctly

Standards of service and customer care

About The Course

Day 1

1

Different learning styles

2

On the job training

3

Communication

4

The customer journey

5

Standards of service

6

Upselling

Day 2

1

Meet, greet and seat a guest

2

Taking a food and drink order

3

Anticipating the customer’s needs

4

Carry and clear plates

5

Carry a tray

6

Basic terminology

7

Upselling

8

Serving drinks

9

Pulling the perfect pint

10

Changing a keg

11

Serving wine and champagne

Elevate Your Team's Performance!

Join our 2-day Skills Coaching course in a mock restaurant setting, tailored for restaurant supervisors, managers, and food and beverage managers. This comprehensive program focuses on adapting coaching techniques for various learning styles, enhancing team service delivery, and elevating customer care standards. From mastering the art of upselling to perfecting service protocols, our course covers it all. Don’t miss this opportunity to transform your team’s skills and boost your establishment’s success. Enroll now and lead your team to excellence!